Meter tampering – energy theft
6 August 2025
Over the past few years, we have seen a significant increase in the number of ‘rigged’ meters. In some cases, these have been discovered after a household fire. Tampering with a meter can cause a significant fire risk which can be potentially devastating to the home and those around it and in some cases, can be life threatening.
We take a zero-tolerance approach to energy theft and will act against anyone caught tampering with meters, which may lead to them losing their home. We will also make the relevant authorities are aware and pursue prosecution. Energy theft is a serious crime and penalties include fines and up to five years in prison.
Common signs of gas meter tampering include:
- pipes that look out of place
- dials that are not moving or visible
- gas supply with no credit on prepayment meters
- the meter is back to front with no dials showing
- the smell of gas near the meter box
- rubber piping that should be metallic
- Signs of electricity meter tampering.
Common signs of electricity meter tampering include:
- wires sticking out, wrapped around or added with clips
- damaged casing
- electricity supply with no credit on prepayment meters
- a burning smell
- smoke or sparks near the meter.
If you spot a tampered meter or are aware of any activity, please contact us on 0330 100 0272. If you’d prefer you can contact us anonymously. You can also report energy theft to Ofgem by calling 0800 023 2777 or using their online ‘Stay Energy Safe’ form.
If any bpha customers are struggling with their energy bills they should get in touch with the Money Advice Team who provide free and impartial help to anyone looking to improve their financial situation. You can reach to team in confidence by visiting their web page: living-in-my-home/money-matters/ or calling 0330 100 0272 and ask to speak to the team.
