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Mould treatment in your home: what to expect
24 March 2025
If we have investigated the appearance of mould in your home and have recommended treatment, here’s a quick guide to what happens next.
If you have damp or mould in your home and haven’t already reported this to us, please watch our short video on what to do now.
Your appointment
A member of the bpha scheduling team will contact you to book a date and time for our operative to carry out the first stages of treatment in your home. Someone does need to be at home during the appointment(s).
Treating mould effectively can require three separate treatments. If that’s the case for your home, it’s important that all three are carried out, or the mould may return.
The first two treatments can be carried out during the same appointment. Once done, the operative will let you know if the third treatment is needed – and agree an appointment date and time with you.
Before your appointment, please move any furniture or other items away from the area that will be treated. If this isn’t possible, please discuss this with our team while they’re booking your appointment.
If you have wallpaper on the affected area, our team will confirm if you need to remove it before your appointment.
The treatment
When the bpha operative arrives at your home, they’ll lay protection in the area they’ll be working, and ask to fill a bucket of warm water to use as part of the treatment.
Step one
Cleans the surface and kills all visible signs of mould.
If the mould is on a wall, the bpha operative will start by washing the wall with a diluted antibacterial solution, using a brush, sponge or cloth.
Where possible, they will wash an area that reaches one metre beyond the visible mould to help ensure all mould is removed.
Step two
Forms a barrier to prevent re-infection.
The operative will prepare the wall for the next part of the treatment, by scraping off loose or flaking paint and rubbing the wall down.
The clean, rough surface helps the treatment to stick and create an effective barrier.
The diluted barrier treatment is painted onto the wall. In cases of severe mould, once the first coat is dry, a second may be needed.
Depending on this and the time of your appointment, the operative may need to book a follow up appointment for the final stage of treatment. That’s because the barrier needs to be fully dry before that last part.
Step three
Biocheck or Anti Condensation Thermal paint application.
The operative will apply two coats of anti-mould paint to the treated area. The paint used will be appropriate to the area, for example, gloss paint for woodwork or a silk finish for kitchens or bathrooms.
This is part of the mould eradication process and is not a decorative finish.
If you plan to wallpaper the area later, we advise using an anti-fungal wallpaper paste to reduce the chances of mould returning.
After treatment
The bpha operative will tell you anything you need to know or do following the treatment.
They will also give you some guidance about how to help reduce the chances of the mould, or its cause, returning – as well as a reminder to get in touch with us if you experience any further problems.
Don’t forget, we want to make sure your home is free of damp and mould.
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bpha Limited is a Charitable Registered Society under the Co-operative and Community Benefit Societies Act 2014 (26751R) and is also registered with Regulator of Social Housing (LH3887RF) and Homes England (LH3887). Registered Office: Bedford Heights, Manton Lane, Bedford, MK41 7BJ.
Authorised and regulated by the Financial Conduct Authority (FCA) Registration no. 673746. VAT Registration no. 172 890 189.