Our Annual Report 2024-25 – investing in homes and service
28 July 2025
bpha has released its Annual Report and Financial Statements for the year April 2024 to March 2025. The highlights include:
- £49m invested in maintaining and improving existing homes (2024: £39m)
- £64m invested in new homes (2024: £60m)
- We now own or manage 20,156 homes (2024: 19,987)
- Core Operating Margin of 39% (2024: 40%)
- G1 and V1 – the highest governance and financial viability ratings.
CFO, Julian Pearce, said: “Our new customer strategy was strongly influenced by customer feedback from our Tenant Satisfaction Measures (TSMs) and through input from our new customer-led Service Improvement Panel. We continued to invest in our existing homes, with 91% of all bpha homes now achieving an energy rating of at least EPC Band C. We were able to again deliver on our commitments this year, and plan for a long-term future from a strong foundation. The Regulator for Social Housing (RSH) again awarded bpha the maximum ratings for Governance (G1) and Financial Stability (V1).
Our vision to provide quality homes and connected communities remained at the heart of our strategy and we can report strong progress around our four strategic commitments:
- Deliver quality and value to customers
- Help make places and build local communities
- Create a sustainable future
- Put people at the heart of bpha.
We received further assurance of our financial solidity through Standard and Poor’s re-affirmation of bpha’s credit rating at A+ (stable), recognising how we have maintained our strength in a very challenging external economic environment.
To read the full report, click the image below.
