Our leaseholder survey results have been published
5 November 2025
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We recently carried out a survey to ask leasehold customers about their experiences with bpha. In June 2025, IFF Research conducted 151 telephone interviews with leaseholders from across our geographical area.
Overall satisfaction was 49%, with results showing that giving clear information in good time had an impact on satisfaction.
Your feedback is essential in helping us understand your experience with bpha and letting us know how and where we can improve. The top areas identified for improvement were:
- Better communication
- Service charges and value for money
- Quicker resolution times (e.g. repairs)
- Cleaning and maintenance services.
We’d like to say a huge thank you to everyone who took part in the survey. The full results for our leaseholder survey have now been published.
We’re always keen to hear from customers. To find out more about how bpha customers can get involved, please email customervoice@bpha.org.uk
