Talk, your bpha customer magazine is out now
16 February 2026
Talk magazine has been emailed to you today. The new edition includes all the latest news and updates from bpha, including information about changes to your rent and service charges, if applicable, that will apply from April.
As promised in the last edition, there’s an update on feedback that we gathered during the big listen survey late last year – plus your most recent Tenant Satisfaction Measures feedback and how we’re acting on it, with a focus on our aim to make a positive difference in your community.
You will meet Rachel Welbourn and Laura Plava who cover their roles and bpha’s next steps in tackling anti-social behaviour, along with a reminder of how to report incidents to us.
Money Advice Manager, Amanda Ryan, is here with some guidance on checking your income and some examples of how her team have helped customers recently.
Talk also features:
- What bpha’s Allocations Policy means for you
- A visit to the popular inter-generational scheme at Wootton Vale
- How to access my.account and how you can use it to manage your account
- Our updated guide to all bpha’s Independent Living schemes
- A look at what carbon emissions are, why we want to reduce them and some practical tips on how customers can do this.
You can read Talk here and find previous editions on its dedicated web page here.
