Talk, your bpha customer magazine, is out now!
10 September 2024
In this edition we're delighted to introduce you to your new Service Improvement Panel, made up of customers who will look at our performance from their - and your - viewpoint, helping us improve all customers' experience of bpha. Plus, one member – Sadie - has spoken with us about why she applied for the role and how it's going so far.
You can also read about some changes we've made to support you if you're affected by anti-social behaviour, including a new mediation service.
Also in this edition:
- Money Advice Manager, Amanda Ryan, is back with information on the move to Universal Credit for those currently receiving employment and support allowance benefits
- Top tips from our Repairs Teams on bathroom maintenance
- Your latest Tenant Satisfaction Measures feedback results - and what action we're taking
- How you can manage your bpha account easily online.
You should receive Talk by email. If you don’t, please email Talk@bpha.org.uk and we’ll sort that out for you. In the meantime, you can read the complete edition here.
