Your feedback: Tenant Satisfaction Measures
20 February 2025
We’re now three quarters of the way through the year for our Tenant Satisfaction Measures data collection (which runs from April to March). So far, we have spoken to 340 shared owners and 728 rental customers. Thank you to those of you who have completed a survey via our research partner, IFF Research. We’re pleased that so many customers have taken part, as your feedback helps us understand your experiences and make necessary service improvements.
We hold quarterly meetings with colleagues from across bpha’s service areas to analyse the TSM results and look at trends in the data. During January, we held several TSM review meetings including with Head of Housing Services, Sunita Parbhakar, and Head of Asset Investment & Sustainability, Alison Jones. We discussed what is working well and what actions are being taken to improve. Please check out our full results to see how we have performed this quarter and the actions we have taken to improve our service.
If you have not yet been contacted by IFF, you may be contacted soon, as they carry out new surveys each month. Please take a few minutes to give us your feedback because it really does make a difference.
