Abuse is when someone causes you harm or distress – this can happen to anyone and is not a reflection of your abilities or understanding. Abuse can take many forms, including the following:
· Financial abuse
· Psychological abuse
· Physical abuse
· Sexual abuse
Anyone could be a victim of abuse, but some people are more vulnerable than others, for example,
· Someone who is isolated and has little contact with family or friends.
· Someone who has memory problems or difficulty communicating
· Someone who misuses alcohol or drugs
If you feel that you are the victim of abuse, or you believe that someone you know if the victim of abuse, it is important you speak out. Start by speaking to someone you trust – any member of the Retirement Living team will be able to offer you information and support with contacting the relevant services.
To report abuse, contact your local council’s Adult Social Care team.
Professional Boundaries are a set of guidelines which we follow when working with residents. The purpose of these rules is to ensure that we maintain high standards of professionalism, fairness and courtesy in all our dealings with residents and other service users.
A guide to Professional Boundaries:
· We will act in good faith at all times, acting in your best interest and the best interests of bpha.
· We will conduct ourselves with a high standard of integrity, commitment and courtesy and expect the same in return.
· We will not enter your property unless you have let us in or we are concerned that you are unwell and require assistance.
· We will not lend you money or other items or ask to borrow money or other items from you.
· We are not permitted to give you personal gifts and are unable to accept gifts, hospitality or other benefits from you – this is to ensure that everyone is treated fairly and judgement remains uncompromised.
· Though we aim to get on well with all our residents, we cannot go on social outings with individuals.
· We cannot run personal errands for you however we will aim to provide appropriate support when needed.
· We are unable to share any of our personal contact details, such as phone number, address and social media information.
Anything you discuss with us will remain confidential and will not be shared with any other resident.
Any conversations with you about personal, confidential or contentious issues will be carried out in private.
Confidential information is only given to employees and agencies working on our behalf where there is an essential need to know.
For more information about your safety click here.