Although bpha are responsible for most of the essential services and structural repairs on your home, when it comes to repairs and the maintenance of your property, there are some areas for which we are responsible but others that fall into your responsibility as a tenant.
Please note: This is a Guide for bpha tenants and does not include Shared Owners, Right to Buy or any other leaseholder tenancies. Some of the works listed as tenant responsibility will require you to have sought permission from bpha prior to carrying these out. This will especially be the case where the repair will damage existing components or alter the structure in any way.
bpha is responsible for maintaining:
The structure and outside of the home
The fixtures and fittings we have provided
Any communal areas
Bathroom / Kitchen / Plumbing
Basin or sink replacement, unless the damage is caused by the tenant
Plumbing/fitting appliances, provided by bpha
Sealant replacement for kitchen units and sanitary fittings
Tap washer replacement (to stop dripping)
Unblocking of external waste pipes
Water supply and water pipes
Fireplaces, fitted fires and central heating systems
Gas pipes and appliances provided by bpha
Electrical wiring including sockets and switches
Cracks (major in walls or ceiling)
Door entry system (Handset/Phone)
Fixtures and fittings provided by bpha
Flooring in communal areas
Painting and decorating communal areas
Painting and decorating communal areas following a leak
Pests – Communal
Smoke alarm (battery powered) testing or replacement (If applicable)
TV aerial or satellite dish we have fit for communal use
Boundary walls, fences and gates that lead onto public footpaths or areas
Drains, gutters and external pipes
Garages and brick built stores (excluding sheds)
Overall structure of the property
Paths and walkways where shared or main access to property
Washing lines or rotary dryers (Communal only)
Window cills, catches, sash cords and window frames
You are responsible for
Bathroom / Kitchen / Plumbing
Bath panel replacement
Blocked bath, basin, sink and shower (Unless this is a communal stack issue which is bpha responsibility)
Broken toilet seat
Plug or chain replacement
Plumbing/fitting tenants’ own appliances. Must be undertaken to Gas Safe or NICEIC Regulations and certification provided
Shower curtain replacement
Shower hose and heads and riser rails
Bleeding radiators and adjusting pressure
Fluorescent tubes and starter motors
Fuse box – resetting of a trip switch
Cracks (minor in walls or ceiling)
Curtain pole, rail or track replacement.
Door changes to accommodate carpets, including re-fixing of any draught excluders.
Door bell replacement or fitting (including batteries)
Replacement & repairs to internal doors (including fixings, rehanging and replacing door handles)
Fixtures tenant has fitted (flooring, shelves etc.)
Flooring (Except for kitchen and bathroom)
Handles and latches on inside doors and cupboards
Keys (Communal keys/fobs to be provided by bpha at a charge)
Letterbox repair or replacement
Painting and decorating
Painting and decorating following damage caused by a leak
Pests – individual property
TV aerial or satellite dish tenant have had fitted
Gardens, including hedging and trees
Fencing, gates and walls that form part of your property and border a neighbour’s property (or privately owned land).
The tenant is responsible for any repair if
They, their family or visitors cause the damage
Our repairs team will use these as a guide when responding to a repairs query, and will always use their initiative and discretion to suit the individual needs of residents, especially the elderly and the vulnerable
bpha recommend you take out home contents insurance as this can cover some of the perils mentioned above. Please ask us for more details.
Shared Owners, RTB and Leaseholders are responsible for all their repairs, we welcome any enquiries.
Learn about the do’s and do not’s of making improvement to your home
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